Help

Back to: www.summercart.com
Language: EN

Help Categories

Order statuses

What is 'Order Statuses' page

>> Open Summer Cart admin panel

>> Go to the Settings menu, under 'Store Configuration' click on Order Statuses link.

'Order Statuses' page lists order statuses that help you indicate the progress of an order, regarding successful/unsuccessful payment, full/partial delivery, ordered products in stock/out of stock, and so on.

Use 'Order Statuses' page to manage predefined order statuses and create new custom ones that fit your business practice best. There are 10 predefined statuses embedded in the Summer Cart system, which  you can pause and resume but cannot delete. You can create, delete, activate and pause as many custom statuses as you wish. You are also able to arrange their sort order.

 

Arrange sort order of Order Statuses

With the use of  /  buttons you can define the position of each status in Order Statuses list. The sort order on this page is also used in every drop-down menu that displays order statuses, in particular you have drop-down menu with order statuses in Orders page and Order Details page.

Notification

You can choose on which order statuses customer will receive an email notification. Enable this by clicking on  button or disable it by clicking on button.

Inventory

Set on which order status product quantity will decrease and increase.

Predefined Order Statuses

Predefined statuses were created for flexibility and accountability of your Summer Cart store. There are 2 types of predefined statuses - the first one is automatically run by the Summer Cart system, while the second one is manually set by store administrators. The difference is that Summer Cart can set an order status to one of the automatically run order statuses upon specific condition. Summer Cart will never set an order in one of the manually set order statuses in an automatic manner.

 

Predefined order statuses, automatically run by the Summer Cart system

Unfinished

This is an automatically assigned status.

It is generated every time a Summer Cart store uses 3rd party payment processor and customers leave the store (not deliberately as they are redirected) to go to the website of the payment processor. As soon as payments are successfully completed through the 3rd party processor the status Unfinished automatically changes to New registering a newly placed order.

Payment Failed

This is an automatically assigned status.

It is displayed in case that the payment processor of choice sends a server message to the Summer Cart system about payment transaction that cannot be processed. The status 'Payment failed' cannot be independently generated by the Summer Cart system.

Payment Pending

This is an automatically assigned status.

It is displayed in case that the payment processor of choice sends a server message to the Summer Cart system about payment transaction which requires further review. The status 'Payment Pending' can proceed to 'New' registering a new order or to 'Payment Failed' registering unsuccessful payment.

New

This is an automatically assigned status.

It is displayed for new orders. If an online processor used it also indicates that the order has been successfully paid.

 

Predefined order statuses, set manually by store administrators

In Progress

The status refers to the preparation time of an order before its shipment.

Canceled

The status refers to cases when the store administrator cancels an order, usually because of an unsuccessful offline payment.

On Hold

The status refers to cases when the store administrator is waiting for payment,  usually when the payment will be accomplished offline.

Delivered

The status refers to the successful delivery of an order.

Returned

The status refers to cases when delivered products have been returned.

Queued

The status refers to cases when the store administrator needs some time to get products in hand and bundle the entire order for shipment.

 

See also:

How to create a custom order status?

How to delete order status?